POLICIES
PRIVACY POLICY
What We Collect
What we collect: name, email, phone, vehicle details, booking and payment records.
We collect personal information required to execute our automotive services, including your name, email address, telephone number, vehicle specifications (type, make, model, year, and colour), and detailed booking and transaction histories.
How We Use Your Information
How it is used: to book, deliver and confirm your service.
Your data is utilized solely to schedule appointments, process online payments, issue digital calendar confirmations and service reminders, manage vehicle service histories, and communicate regarding studio bookings.
Payment Processing
Payments: handled by the payment provider.
All online transactions are processed through our PCI-DSS compliant payment provider. Raven Automotive LLC never stores or has access to your full credit card numbers or banking credentials.
Data Sharing
Sharing: only as needed to deliver service and process payment.
We do not sell, rent, or trade your personal data. Information is disclosed only to trusted infrastructure providers necessary to operate our website, booking platform, and transactional email systems.
Data Retention
How long it is kept: as required for records.
We retain client account and booking records only for as long as necessary to fulfill operational, accounting, warranty, and statutory tax obligations under Florida law.
Your Choices & Rights
Your choices: contact RavenAutomotive@proton.me.
You may inspect, update, or request deletion of your account profile and contact records at any time by logging into your account or contacting our studio manager.
Privacy Inquiries
Contact: RavenAutomotive@proton.me
For privacy-related questions or data requests, contact us directly at RavenAutomotive@proton.me.
Terms & Conditions
Clear statutory guidelines defining scheduling standards, vehicle intake conditions, and client rights for Raven Automotive LLC.
Governing Law & Jurisdiction
These Terms shall be governed by the laws of the State of Florida, USA. Subject to applicable law, disputes shall be resolved in the competent state or federal courts located in Volusia County, Florida.
Acceptance of Terms
By scheduling an appointment, submitting payment, or using this website, you agree to be bound by these Terms & Conditions and all applicable laws of the State of Florida.
Services & Bookings
Raven Automotive LLC agrees to perform detailing, cleaning, and restoration services in accordance with the specifications outlined in your selected package. Bookings are confirmed upon receipt of online payment or explicit studio approval.
Pricing & Payment in US Dollars
All prices are quoted and payable in US dollars (USD). Fixed-price packages require full online payment at checkout. Custom restoration scopes are invoiced following mutual in-person assessment.
Customer Responsibilities
Clients are responsible for delivering the vehicle to our studio on time, removing all personal valuables and child safety seats, and disclosing any known structural paint defects or fragile components.
Vehicle Condition & Evaluation
Pre-existing paint failure, clear-coat delamination, cracked glass, or heavy biological contamination must be identified during the intake assessment. We reserve the right to decline or adjust scopes for compromised vehicles.
Service Limitations
While our paint correction processes eliminate substantial clear-coat defects, deep scratches penetrating through the clear-coat to the primer cannot be safely removed without panel repainting.
Rescheduling & Cancellation
Appointments may be rescheduled or cancelled online up to 24 hours prior to the scheduled start time for a full refund. Cancellations within 24 hours are subject to our studio policy terms.
Limitation of Liability
Raven Automotive LLC is fully insured. Our liability is strictly limited to the direct cost of the services provided, excluding indirect, incidental, or consequential damages.
Changes to the Terms
We reserve the right to modify these terms periodically. Continued use of our booking services constitutes acceptance of revised terms.
Governing Law & Jurisdiction
These Terms shall be governed by the laws of the State of Florida, USA. Subject to applicable law, disputes shall be resolved in the competent state or federal courts located in Volusia County, Florida.
REFUND & CANCELLATION POLICY
Cancelling or rescheduling online up to 24 hours before the start, through the private link in your confirmation email.
Refund of the online payment when cancelled in time.
Cancellations inside 24 hours by phone +1 (413) 349-9021.
You may cancel or reschedule your detailing appointment online at any time up to 24 hours prior to the scheduled start time using the private management link provided in your booking confirmation email or via your account portal.
When an appointment is cancelled online at least 24 hours before the scheduled start time, the online payment is refunded in full with no cancellation fees or administrative penalties.
For cancellations or rescheduling requests within 24 hours of your appointment start time, you must contact our studio directly by phone at +1 (413) 349-9021. Due to bay reservation commitments, late cancellations may incur a rescheduling fee.
Where Services Take Place
Facility Intake OnlyAll detailing, washing, and paint correction services take place strictly at our professional studio facility located at 1347 Sterling Pointe Dr, Deltona, FL 32725-4627. We do not provide mobile detailing at client residences.
Confirmation Email & Reminders
Upon booking, you receive an automated email confirmation containing appointment parameters, a calendar invite file, and your private management link. Reminder notices are delivered 24 hours and 2 hours prior to start.
Arrival & Vehicle Assessment
10-Min Intake BufferClients are requested to arrive at the studio 10 minutes prior to their scheduled start time. A specialist performs an immediate intake walkthrough with you to verify vehicle condition and clear-coat parameters.
Estimated Duration
Service durations vary by package: Car Wash requires approximately 1 hour; Interior and Exterior tiers range between 2 to 5 hours; multi-stage Paint Correction requires 1 to 3 business days. Estimated completion times are given at intake.
Final Inspection & Handover
High-CRI LED LampsUpon completion, you receive an alert to retrieve your vehicle. Handover includes an in-depth review of treated surfaces under studio lighting with our lead technician to verify flawless delivery.
Delays
Should complex clear-coat defects require additional time for safe remediation, you will be notified promptly via phone or text message with an updated completion estimate.
Contact
For logistical or delivery inquiries, contact Raven Automotive at +1 (413) 349-9021 or RavenAutomotive@proton.me.